Last Updated: 18th May 2026
Welcome to GrowthSpark Digital (“we”, “us”, “our”). By using our website, booking a consultation, starting a trial, or engaging our services, you agree to these Terms & Conditions (“Terms”).
GrowthSpark Digital is a trading name used by Chris Shannon to provide AI receptionist, automation and marketing technology services.
We provide AI, automation, CRM and communication services for UK trades and service-based businesses.
Our services may include, but are not limited to:
Specific deliverables, pricing, trial terms and timelines may be agreed separately by email, invoice, checkout page, proposal, message thread or service agreement.
Some services may be offered with a free or discounted trial period. Trial terms will be stated at the point of sign-up or agreed directly with you.
If a trial requires payment details upfront, your subscription may automatically continue and bill at the end of the trial period unless cancelled before the trial ends.
Monthly subscription services are billed in advance unless otherwise agreed. You are responsible for cancelling before the next billing date if you do not wish to continue.
Late or failed payments may result in suspension, restriction or removal of services until payment is received.
All payments are handled securely through Stripe or other approved payment providers.
Some services may involve usage-based costs, including but not limited to phone calls, SMS, WhatsApp, AI processing, email sending, phone numbers, call recording, transcription, or third-party platform fees.
Where applicable, usage charges may be included in your plan, billed separately, passed through at cost, or subject to fair usage limits. Any specific usage terms will be confirmed with you separately.
To deliver services properly, you may need to provide accurate and timely information, approvals, access and cooperation.
This may include access to your website, CRM, domain, phone system, social media pages, advertising accounts, calendars, email, SMS/WhatsApp tools, customer lists, enquiry data, or other systems.
You are responsible for:
Our services may use AI and automation to answer calls, respond to messages, collect details, summarise conversations, qualify enquiries, create CRM notes, send notifications and trigger follow-up actions.
AI systems can make mistakes. They may mishear, misunderstand, summarise incorrectly, give imperfect responses, or fail to capture information exactly as intended.
You agree that AI outputs should be reviewed where important. Our services are designed to assist with enquiry handling and business communication, not to replace human judgement.
We do not guarantee that AI systems will always be accurate, error-free, uninterrupted, or suitable for every situation.
If we run database reactivation, old lead follow-up, SMS, WhatsApp, email or similar campaigns on your behalf, you are responsible for confirming that the data was collected lawfully and that you have a valid basis to contact those people.
You must not provide purchased, scraped, unlawful, misleading or unauthorised contact data for campaigns unless you have the legal right to use it.
You are responsible for honouring opt-outs, unsubscribe requests, “do not contact” requests and any other legal obligations relating to your customers or leads.
We may refuse, pause or cancel campaigns that appear unlawful, misleading, spam-like or likely to cause complaints or compliance issues.
We aim to improve enquiry handling, response speed, follow-up and operational efficiency. However, we do not guarantee specific results, revenue, bookings, leads, appointments, sales, rankings, reviews or return on investment.
Results depend on many factors outside our control, including your market, offer, pricing, reputation, staff follow-up, customer demand, lead quality, ad performance and business operations.
Due to the digital, customised and setup-based nature of our work, refunds are not available once setup work, configuration, automation, AI prompt work, integrations, consultancy or other services have been delivered, unless otherwise required by law.
Subscription services may be cancelled at any time, effective from the next billing cycle, unless a different minimum term or notice period has been agreed.
If you are on a trial that automatically converts into a paid plan, you must cancel before the trial ends to avoid being charged.
Unless otherwise agreed in writing, all templates, prompts, workflows, automations, copy, strategy, system designs, demo assets and configurations created by GrowthSpark Digital remain our intellectual property until full payment has been received.
Once paid in full, you receive a licence to use the agreed materials for your own business. You may not resell, copy, distribute or provide our systems, prompts, workflows or materials to third parties without written permission.
Our services may rely on third-party platforms such as CRM systems, phone providers, SMS providers, WhatsApp providers, AI providers, payment processors, email tools, website platforms, analytics tools and advertising platforms.
We are not responsible for downtime, errors, pricing changes, policy changes, account restrictions, compliance decisions or service interruptions caused by third-party platforms.
You must not use our services for unlawful, abusive, misleading, harmful, discriminatory, fraudulent, spam-like or unethical activity.
You must not use our services to send messages to people where you do not have a lawful basis or permission to contact them.
We reserve the right to suspend or terminate services if we believe they are being misused.
We respect client confidentiality and will not intentionally disclose sensitive business information shared with us except where required to deliver services, use approved service providers, comply with legal obligations, or protect our rights and systems.
We process personal data in accordance with our Privacy Policy.
Where we process customer or lead data on your behalf, you may be the data controller and we may act as a data processor. You are responsible for ensuring your use of our services complies with applicable data protection and communications laws, including UK GDPR and PECR where relevant.
To the maximum extent permitted by law, GrowthSpark Digital is not liable for any indirect, incidental, special or consequential loss, including loss of revenue, profit, business opportunity, goodwill, data, leads, appointments, sales or reputation arising from use of our services.
Our total liability for any claim relating to our services is limited to the amount you paid us for the relevant service in the three months before the claim arose, unless the law requires otherwise.
We may update, improve, replace, pause or remove features, tools, suppliers, automations or integrations as needed to maintain or improve the service.
We may update these Terms from time to time. The latest version will be posted on this page with the updated date.
Unless otherwise agreed in writing, these Terms are governed by the laws of England and Wales. Any disputes will be handled through the courts of England and Wales, unless another jurisdiction is required by applicable law.
GrowthSpark Digital
Email: [email protected]
For questions regarding these Terms, please contact us using the details above.