SmartFlow was engineered specifically for trades businesses including roofers, plumbers, electricians, heating engineers, builders and more. Real automation for real trades operations - enquiries, quotes, scheduling, updates and customer experience - without the extra staff or the faff.
How It Works:
Customers message you directly in WhatsApp
SmartFlow handles replies automatically
Uses our Unibox so all messages from all channels appear in one easy to manage place
Books jobs
Sends updates (ETA, reminders, “engineer on way”)
Collects photos/videos for diagnostics
Speaks in your tone + trades language
Adapted for Situations:
Customers sending boiler photos
Landlords wanting updates
Quote requests
Missed calls triggering an instant WhatsApp
Review requests post-job
Pre-loaded Scripts Covering:
Booking flow
Diagnostics flow
Price enquiries
Service reminders
Job updates
Integrations:
WhatsApp Business API
CRM
Calendar
Voice Agent handoff

Helping UK trades businesses win more jobs and keep customers coming back
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