AI Automation Platform for UK Trades Businesses

SmartFlow Tech & Tools

The Technology That Keeps Your Trades Business Moving

SmartFlow was engineered specifically for trades businesses including roofers, plumbers, electricians, heating engineers, builders and more. Real automation for real trades operations - enquiries, quotes, scheduling, updates and customer experience - without the extra staff or the faff.

SmartFlow Voice Agent

— Your 24/7 AI Phone Receptionist

How It Works

Answers instantly, 24/7
Your calls are picked up immediately — even when you're mid-job.

Books jobs directly into your calendar
Checks availability, confirms the slot and sends a confirmation message.

Speaks naturally, like a real receptionist
No scripts, no robotic audio — it sounds human.

Captures caller details for you
Name, postcode, job type, even photos if needed.

Filters time-wasters
Prevents tyre-kickers from eating your day.

Sends follow-up messages
WhatsApp or SMS confirmation after every booking.

Routing Logic:

Built To Understand Trades Jobs

SmartFlow identifies job type, urgency and location, then follows your business rules to route callers, check availability and book automatically.

Intent Detection
Understands what the customer needs instantly.

Urgency Check
Decides whether it’s emergency or standard.

Business Rules
Checks your service area and job types.

Calendar Lookup
Finds the next available booking slot.

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Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Caller Intent
Understands what the caller needs.
Location Check
Confirms postcode + service area.
Urgency
Classifies job type (emergency/standard).
Availability
Looks at your calendar in real time.
Booking
Collects details + secures a slot.
Confirmation
Sends SMS/WhatsApp instantly.

Out-of-hours calls

During jobs when you can’t answer

Weekend enquiries

High-volume quote requests

Out-of-hours emergencies

Busy period with constant calls

Why Trades Businesses Need SmartFlow Now

Missed leads

No admin time

Competition replying faster

Busy seasonal chaos

Forgotten quotes

Poor customer updates

Job info scattered

Lack of follow-up

Jobs slipping

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